Privacy Policy

At Ozwin Casino, protecting your personal data is a fundamental part of our operations. We are committed to transparency, security, and responsible data handling at every stage of your experience.

Information We Collect

We collect personal data at key points during your interaction with the platform:

• Registration: full name, email address, date of birth, phone number
• Identity Verification (KYC): valid government-issued ID and proof of address
• Financial Transactions: payment details, deposit and withdrawal history in AUD
• Technical Data: IP address, device type, browser information, login activity, and session timestamps

How We Use Your Information

Your data is used strictly to support essential platform functions:

• Creating and managing your Ozwin Casino account
• Processing secure deposits and withdrawals
• Complying with KYC and Anti-Money Laundering (AML) regulations
• Personalizing promotions, bonuses, and loyalty program features
• Providing customer support and resolving account-related issues

Data Retention and Deletion

Ozwin Casino retains your personal information for as long as your account remains active and for a legally required period after closure.

• Certain financial and verification records may be stored longer to meet regulatory obligations
• Requests for deletion of non-essential data are reviewed and processed within a reasonable timeframe

Your Data Protection Rights

As a user, you have the right to:

• Request access to the personal data we hold about you
• Correct or update inaccurate or outdated information
• Request deletion of eligible personal data
• Opt out of marketing communications at any time

All data-related requests are handled securely and confidentially through our support team.